Airline mistreatments goading passengers into displaying air rage

Customers were civil after 9/11. But as airline service deteriorates, the public is lashing back
Flight attendants complaining of increased verbal assaults, and even physical assaults.
"Abnormal, aberrant or abusive behavior in the context of the air-travel experience" is back with a vengeance, says Andrew Thomas, an assistant professor of business at the University of Akron, who has written books about air rage and aviation "insecurity" and maintains a Web site called airrage.org.
Federal Air Marshal Service says air rage has increased since 2004
Jet Blue fired one of it's off duty stewardesses for cursing at a passenger. JetBlue admits "customers traveling today are more frustrated by delays and perceived service lapses."
"tension levels have just gone through the roof" because of delays, cancellations and long security lines - Frequent flier Bill Horoszko, a Hinckley, Ill., chemical marketer
Some irate customers bombard airlines with complaints about bad service - Example: Greg Hansen
Instead of improving service, airlines fight back by maintaining secret "no fly" lists of customers they refuse to transport.